Frequently Asked Questions
Everything you need to know about your Think Coffee experience.
How long will it take to receive my coffee?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 3-5 business days to ensure you receive your beans at peak freshness.
Is your coffee ethically sourced?
Yes, we prioritize Social Project Coffee. We source directly from farmers and cooperatives, ensuring they receive prices well above Fair Trade standards to support their local communities.
Can I return a bag of coffee if I don't like it?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied, please contact our support team within 14 days for a resolution.
Do you offer coffee subscriptions?
Absolutely. You can choose your favorite roast and delivery frequency (weekly, bi-weekly, or monthly) and save 15% on every recurring order.
How should I store my coffee beans?
To maintain flavor, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the taste.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.